Resume

2022 - Present

Community Manager

PM3

Brazil

Community Manager at the biggest Product Management community in the country.

• Support in planning and facilitating synchronous experiences (workshops, Q&A sessions, focus groups, etc);
• Collect feedback from students through quantitative and qualitative surveys;
• Identify opportunities for improvement in initiatives by consolidating feedback and survey data;
• Make posts in the community that encourage connection and interaction between students;
• Answer questions from students in the community;
• Support in the communication of new initiatives in the Community;
• Support in the documentation and analysis of Community KPIs.

2018 - 2021

Associate Community Manager

Gazeus Games

Brazil & Canada

Associate Community Manager supporting over 14 games, with several of them globally launched

○ Build strong connections with users through community management strategies. 
○ Social media content strategy and content creation;

○ Manage social media KPIs;
○ Push notifications strategy, creation, programming, and analysis. 
○ Managing, planning, and designing both quantitative and qualitative research with users from our communities. 

○ Modeling insights gained from user research into reports - Personas and user journey maps.
○ Localization and UX Writing support for

in-game communication.

○ Represent the voice of our community in cross-departmental communications, sharing trends, and pain points.

Education

Bachelor's Degree in
Communications and Marketing

2017 - 2020

Institution: IBMR Laureate Universities

Type: National Certification (Brazil)

Digital Marketing Professional

2021

Institution: Digital Marketing Institute & ESPM

Type: International Certification

Community Management Course

2021 

Institution: EBAC

Type: National Certification (Brazil)

Professional skillset

Knowledge driven

Go-to-Market and Social Media Planning

Emphatetic listener

Community Management Strategies

Design skills

Branding

Languages

Brazilian Portuguese (native)

English (proficient)

Spanish (beginner)