Resume
2022 - Present
Community Manager
PM3
Brazil
Community Manager at the biggest Product Management community in the country.
• Support in planning and facilitating synchronous experiences (workshops, Q&A sessions, focus groups, etc);
• Collect feedback from students through quantitative and qualitative surveys;
• Identify opportunities for improvement in initiatives by consolidating feedback and survey data;
• Make posts in the community that encourage connection and interaction between students;
• Answer questions from students in the community;
• Support in the communication of new initiatives in the Community;
• Support in the documentation and analysis of Community KPIs.
2018 - 2021
Associate Community Manager
Gazeus Games
Brazil & Canada
Associate Community Manager supporting over 14 games, with several of them globally launched
○ Build strong connections with users through community management strategies.
○ Social media content strategy and content creation;
○ Manage social media KPIs;
○ Push notifications strategy, creation, programming, and analysis.
○ Managing, planning, and designing both quantitative and qualitative research with users from our communities.
○ Modeling insights gained from user research into reports - Personas and user journey maps.
○ Localization and UX Writing support for
in-game communication.
○ Represent the voice of our community in cross-departmental communications, sharing trends, and pain points.
Education
Bachelor's Degree in
Communications and Marketing
2017 - 2020
Institution: IBMR Laureate Universities
Type: National Certification (Brazil)
Digital Marketing Professional
2021
Institution: Digital Marketing Institute & ESPM
Type: International Certification
Community Management Course
2021
Institution: EBAC
Type: National Certification (Brazil)
Professional skillset
Knowledge driven
Go-to-Market and Social Media Planning
Emphatetic listener
Community Management Strategies
Design skills
Branding
Languages
Brazilian Portuguese (native)
English (proficient)
Spanish (beginner)